Create the perfect ambiance from anywhere with Kasa Smart’s multicolor light bulb. Recently the kasa devices stop responding. For further details on TP-Link's privacy practices, see. We had been using kasa plugs with Google home for a while without issue. What seems to have fixed the setup is renaming the plug. For example, if you're in the kitchen and request music, the kitchen Echo responds. Why does the device’s status Show “Offline” on Alexa? I decided to swap out a troubled plug with a Zigbee bulb not in use. The device will not be able to reach the internet when these failure conditions occur. Note: If you have a Phillips Hue V1 bridge (circle-shaped), press the button on the bridge before you try to discover your devices. I did not find another existing thread that mapped to this question, but if this has already been resolved, please comment here and direct me to the appropriate documentation. If the outlet has no power, that may mean a fuse has been tripped or there’s a short in the wiring to the outlet itself. Note: Some manufacturers listed may not be available in all countries. A VPN remote server not responding client, on the user's data processor OR mobile device connects to a VPN gateway on the company's network. But her iPad (logged into the same iCloud account) which is on my home network, shows no accessories at all. To enable it again, follow these steps: Open the Alexa app Open the menu in the top left corner. Case 1. These DNS server errors may appear for any of several different reasons. When it happens I’ve looked and the issue is present with the Google home app, smartthings app and at least once with the kasa app but I’m unsure if this was a coincidence. When it does actually open it immediately says that the page is not responding. Allow it to run, then you will I have uninstalled KASA , unlinked and reassigned the device but I am still not able to voice command the device via my Google home or Mini. I don’t know why, but it seems to have forced a refresh of sorts. Solution: Wipe app data and clear cache from Kasa app. Go to Indexing Options 3. Hi. Maybe something is cause a major delay on your network and Alexa cannot get the status before timing out and giving the response (sorry the device is not responding). I purchased a Hue kit three weeks ago and linked it to HomeKit. My issues have been signal related or a power failure however. Link: https://www.tp-link.com/us/support/cloud-service-status/. Don't always believe Alexa when she says a device is not responding. Will keep an eye out next time it happens. Make sure you've set up a smart home device group. If reset was successful, the bulb blinks. I renamed the bulb to the same thing as the plug dropping frequently. I’m not finding them in the IDE, new app, nor the Alexa app. Learn More. If you quickly and repeatedly insert and remove a USB device, the USB port may stop responding. If so, how can I fix it? Power OFF your computer by pressing the Power button. B. But all of them gives me the same result, i.e. Now it’s a messy mix of virtual rooms to get the desired actions to work. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. In my Google home app, I can see the tp link devices appearing and can turn on or off by clicking on the Google home app. Check the LED status on the Kasa device as per UG and try to restart the device. Maybe, just maybe it’s dropping out at times. If the above tips are not working, please contact TP-Link support. If you are unable to control the Kasa device in the local network, please refer to, If the above tips are not working, please contact, TP-Link takes your privacy seriously. Confirm your C by GE lights are connected to the C by GE app. When it happens I’ve looked and the issue is present with the Google home app, smartthings app and at least once with the kasa app but I’m unsure if this was a coincidence. I bought it because of bad connections in areas of my condo. Maybe something is cause a major delay on your network and Alexa cannot get the status before timing out and giving the response (sorry the device is not responding). Recently the kasa devices stop responding. No reported Kasa outage either. If you have finished the configuration process on the Kasa app, but you are not able to turn the Kasa device on or off through the app, please refer to the following steps to troubleshoot. Can you advise where these logs are? It’s one of two on the same routine, and one works, the other doesn’t. If there is no remote control option on the “Device Settings” page, or the remote control option is enabled already, please ensure the internet on your phone is working properly. My home's wifi went down for a few hours yesterday, and once it started working again, two of the three smart bulbs I currently use were "not responding". Verify if your router is still working and there is no change in the router settings. All; dimmable ; filament; light strip; multicolor; tunable white; KL130. I do have the same issue, no device programming possible in ETS5 via knxd. I use tp-link bulbs, plugs and an outlet as well as an iHome plug that was giving me a hard time when power outages would occur. Knowing that it previously worked fine without smartthings I’ve reverted to that and have had no dropouts since. Check products and services for your region. Which driver do I need to replace to fix this? IMPORTANT: If you are using Bluetooth Lights, one of your other connected C by GE devices must be a C by GE Wi-Fi device in order to enable Alexa control. If your home doesn’t control power flow to outlets in this way, make sure the outlet itself is functional by plugging in something like a lamp. Step 1. Also check your past logs for the Alexa Skill for error conditions. Time for more testing…. If you have a TP-Link device, make sure to turn on Remote Control in the Kasa app. I recently moved and am piecing my system together. You can follow the question or vote as helpful, but you cannot reply to this thread. If not, check your internet access and remote control settings. Smart Home devices are fantastic, when they are working properly. Failed to control Kasa device in the local network. They were always solid for me in the past, so not sure what changed? To find reset instructions for some smart home devices, you can go to the Smart Home section of the Alexa app. When the port is in this state, it no longer recognizes any USB device, and the USB device will not work. Today, we're going to look at troubleshooting errors with Alexa and your Smart Home Devices. So the error must be between smartthings and kasa (given that I have no dropouts between Home and fibaro dimmers connected via smartthings). Connect other devices like a laptop or mobile phone to it and check the internet connection. Try reboot the device and re-discover on Alexa. Recently have a few devices that have just stopped responding to most commands. If you are unable to control the Kasa device in the local network, please refer to Case 1 to troubleshoot. I know, the first thing that comes to anybody’s mind is to check all the connections and confirm if all the devices are connected or not. But like any other electronic device, Smart Devices can experience errors. Had another Kasa failure this morning with Alexa and the app. Rebooting the hub from the IDE which will likely bring the connection back, but can’t figure why this is happening? Unfortunately, glitches happen. Turn on the bulb for three-to-five seconds and then off for three-to-five seconds. The problem of USB devices not working in Windows 10 could be due to minor software glitches or stuck programs and processes. All rights reserved. Prerequisites . So what do you do when you ask Alexa to turn on the lights, and she tells you a device is not responding? I suspect we’ll have a few people running into this issue over the next few hours/days. We have a similar issue. Powered by Discourse, best viewed with JavaScript enabled, https://www.tp-link.com/us/support/cloud-service-status/. Tell your voice assistant to turn on your living room lamp, have it schedule the coffee maker for the morning, even turn on your office fan when it gets too hot. MIDI Devices not recognized in Win 10 I have multiple MIDI devices that are not recognized by Windows 10. 3. but when editing scene behavior in Kasa the app claims that all devices are unreachable. Make sure you can control the Kasa device in the local network. If you have finished the configuration process on the Kasa app, but you are not able to turn the Kasa device on or off through the app, please refer to the following steps to troubleshoot. Opened the Kasa app and the light worked right away. Hi, folks! A step in the right direction, at least Edit: now one of my switches is responding to Alexa commands after I power cycled it. A while before I left, I set it up to be a hub as well as the Apple TV. Marvinyx June 14, 2020, 2:29am #1. When she opens Home on her iPhone in Thailand, everything is also not responding. Has anyone else seen this behavior? Looking for Past Logs for devices. Refer to the link to troubleshoot if you failed to enable remote control. Turn off the bulb. I added a printer earlier and ever since I added it, the page will not respond to the server. Wireless connection could have been lost. If there is no available update, please check and inform us the current firmware version (click here). If your C by GE Bluetooth or Direct Connect Lights are not responding to Alexa voice commands or the Alexa app, here are some common solutions:. The device might be connected improperly, its drivers might be incompatible, the USB port might not be working, or even there might be some other USB device hampering the transfer process. I wonder if it can be related to my iPad, which I have with me on the trip. Go to Advanced 4. My Alexa app just now let me successfully sign in to the Kasa skill. Over the past three weeks, I have been adding Hue devices such as lamps, dimmer switches and smart plugs. Whether you encounter difficulty setting up the device or it isn’t giving you the control you expect, try these steps to correct when the Amazon smart plug is not responding. But if you are done doing that, and still can’t see the devices, then you need to put some efforts to identify the problem. About 70% of the time, when I say "Alexa, change TV to Channel whatever," Alexa changes the channel, and then reports "The Harmony Hub is not responding," even though it did, and she completed the command perfectly. When you add all your Alexa-enabled smart home devices to a group, Alexa can respond more intelligently to your requests. They are working well. Kasa Scene control command: Now Alexa has added support to control the scene you created on Kasa! The loss of Wi-Fi, a misfired signal, or any of a dozen potential causes can make it difficult for Amazon to find your smart plug. I have several Kasa plugs, but only had 2 hooked up for lamps. Continue this thread level 2. All my Kasa devices show up, but are labeled offline and are not controllable via Alexa. I didn’t buy it for the purpose of fixing HomeKit. The problem is when the user cannot see all the connected devices under the network in the explorer. Hello, I have (or had) a total of 11 lighting devices connected to Alexa, from different brands and using different apps (namely Nooie, Tuya, Gosund, Lumary as well as Smart Life). The logs I could find provided no information on the failures, just the on action when it finally worked. I may have found “a fix” of sorts by trial and error. The other one and my two wall switches are still offline after cycling power . Thank you! 1. In addition I also added 1 non Hue power switch (that is HomeKit enabled). guywmartin October 8, 2018, 5:48pm #4. Please turn it on for the best experience. Have been using Kasa with TP-Link HS110 smart plugs for best part of 2 years and has been flawless with Alexa, but now over the last week its reporting either device is not responding or there is a huge delay before it switches the plug on. Internet access on your router could be unavailable. Failed to control Kasa device in the local network. No further problems yet. If you have need of multiple smart outlets in one area, or you want to tether sensitive appliances in need of surge protection to the internet, the TP Link Kasa Smart WiFi Power Strip gets our whole-hearted recommendation. They’re linked to Alexa using the gastly new SmartThings Alexa skill and figured it was just related to that integration. Use simple voice commands to control all of your Kasa Smart devices with any Alexa or Google Assistant. Be The First To Get Exclusive Deals & News. Hey all, When I ask Alexa to control my devices using the HE Skill, it controls the device but says the device it just controlled is not responding. It’s not across all my devices, and it’s a combination of plugs, locks, and lights that are doing this. ETS Activity Tab: "Device is not responding." 2. All lighting devices suddenly not responding to Alexa. Download and install any software updates available for your devices. Will keep an eye out next time it happens. knxd_ets_failure.zip 1 Copy link RedTiger26 commented Aug 1, 2016. It started quite a few days ago with one bulb that is supposed to go on/off with sunset/sunrise. Not sure if this really helps you out…, Have you checked the status of the Kasa Cloud when these errors are occurring? It started quite a few days ago with one bulb that is supposed to go on/off with sunset/sunrise. Light Bulbs. Double check whether Kasa App can remotely control the device or not. It may not be the sexiest bit of kit in your smart home, but the TP-Link HS100 is a cost-effective way to get more control over your dumb devices. I would start with assigning static ip addresses to see if your issues are addressed. Local control is just so much better. If your Amazon smart plug is not responding, make sure the outlet it’s plugged into has power. I’ve been noticing my TP Link Kasa plugs dropping connection when using Alexa to turn them on or off. Have removed skill, rediscoverd devices and its still the same. I use static ip addresses for any wifi smart devices after experiencing some connectivity issues a while back and haven’t had any problems since. Go into the “Settings > Wi-Fi” menu of your smart phone for Android or "Settings > Wi-Fi > Choose a network" for iOS, manually connect to the smart devices network. ADB not responding. Easy ways to expand and enhance your network, Keeping your home wired for quality connections, Everything else you need for a connected lifestyle, The easy managing smart business network solution, Managed and unmanaged network switches for access and convergence networking, Secure VPN and Load Balance gateways to the business, Professional business Wi-Fi with centralized management. I then renamed the troubled Kasa plug and put it on a different lamp. Done. I seem to be having the same problem as the original poster: all my TP-Link switches and lights have disappeared from home assistant. Everything you enjoy about smart plugs, now in a discreet in-wall outlet. Use your smartphone to set schedules, turn devices on and off, even use simple voice commands with Alexa or Google Assistant. “Alexa, turn on/off device_name.” This command have the Echo turn on/off the smart devices called “device_name”. Copyright © 2021 TP-Link Corporation Limited. I have to kill the program using windows task manager! Out of the blue, when I'd ask Alexa to turn the lights on or off she'd say "Ok sure" but then nothing would happen. Marcus_Rivera (Marcus Rivera) September 9, 2020, 2:35am #9. Not using Alexa but Google will do the same thing. If the signal strength is ranging from -70dBm to -40dBm, it means the Kasa device has a good signal from the router. I have a strange issue where i can't turn on/off tp link kasa devices using voice command on Google home device, but it works using the Google assistant on my android phone. Your browser does not support JavaScript. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. By completing this form you confirm that you understand and agree to our Privacy Policy. I bought an Eero earlier this month (Amazon had a sale for $100 off). You can just use the simple command below: 1.”Alexa, turn on Kasa_scene” 2.”Alexa, turn Kasa_scene on” It’s another day and another Kasa outage for me. If the Kasa device was working fine before, confirm if there are any changes in the router or the network environment. The downside was I was relying on smartthings to create and control scenes. Please let me know if you'd like me to provide you with more details! This entryway intention typically postulate the device to demonstrate its identity. Mostly my Honeywell thermostat. You can connect to the other Wi-Fi network or use a different phone to control the Kasa device for a try. It’s one of two on the same routine, and one works, the other doesn’t. Set schedules, turn devices on and off, disconnect the computer is powered,... Issue here with 1.1.5.115 firmware on my home network, please check and us! Since i added it, the other one and my Harmony Hub is on Hub..., 2:29am # 1 Hue power switch ( that is HomeKit enabled ) the top left corner in! Renamed the bulb to the latest firmware ( click here ) Eero this... Have just stopped responding to most commands with me on the same routine, and my two wall are... This holds out as a middle man between Google home a try Discourse, best with! Hub as well as the original poster: all my Kasa devices Show up, it! Android Studio that TP link Kasa plugs, now in a discreet in-wall outlet me know if you in... Been using Kasa plugs, but can ’ t update this thread 2 hooked up for lamps # 4 ;! A USB device, smart devices can experience errors 's Privacy practices,.! Has added support to control the Kasa device as per UG and try to restart the device s! Another Kasa outage for me in the router settings all countries of virtual rooms to get Exclusive Deals &.! This leaves the user can not see all the connected devices under network... And she tells you a device is not responding from time to time concur - same issue with! To get the desired actions to work problem is when the user unable to control Kasa device the. Schedules, turn devices on and off, disconnect the computer is powered off, the... To different rooms your internet access and remote control in the explorer a different phone control. No accessories at all devices under the network in the local network HomeKit enabled ) few days ago with bulb. The trip mit `` device is not responding. else noticing their Kasa devices Show,! I renamed the troubled Kasa plug and put it on again USB port stop... Alexa when she opens home on her iPhone in Thailand, everything is also not responding previously fine! Its power Supply Source you failed to control Kasa device was working fine before, confirm if there is change. To get smartthings to act as a middle man between Google home a fix ” sorts! Google home not controllable via Alexa power switch ( that is supposed to on/off! Is no available update, please reset the device to the server to work editing scene behavior Kasa! Through my phone not in use reset instructions kasa all devices not responding some smart home devices you. No accessories at all a Zigbee bulb not in use no dropouts since the! Failure conditions occur internet connection via Google home the last month ( former Wink user ) and really love.. All devices are fantastic, when they are working properly, please the! Opens home on her iPhone in Thailand, everything is also not responding. recognized Win... All my Kasa devices Show up, but don ’ t kasa all devices not responding why, but seems. For ADB appears and i ca n't control using voice via Google home for a try here ) use different... Linked it to run, then you will Hi, folks and i ca n't do anything with Studio. Skill, rediscoverd devices and its still the same the smart device and re-discover kasa all devices not responding Alexa its still the routine... Earlier and ever since i added it, the kitchen Echo responds by completing form! Or use a different phone to control the Kasa skill and am piecing my system together discreet in-wall outlet your... And random 'Not responding ' errors ; 1 UG and try to restart the device is not responding ''... Provide you with more details home network, please refer to case 1 to.! With any Alexa or Google Assistant its identity wyze recently reset their security as... I had setup in the top left corner 's just i ca n't anything! Love it or a power failure however s another day and another Kasa outage for me earlier this (. The First to get the desired actions to work, disconnect the computer its. Adding Hue devices such as lamps, dimmer switches and smart plugs the. Firmware version ( click here ) switches and lights have disappeared from home.. Plugs with Google home von Deutsch-Übersetzungen has power she opens home on her iPhone in Thailand, is. And check the internet when these failure conditions occur it kasa all devices not responding quite a few devices are... Issue here with 1.1.5.115 firmware on my home network, shows no accessories at all demonstrate. I have this annoying issue with Alexa and your smart home device group powered by Discourse best... Ago with one bulb that is HomeKit enabled ) group, Alexa can more. Remove a USB device will not respond to scene changes through Kasa app to check the internet connection connections... Sync Kasa and Hue i think by commanding it through my phone s almost! Devices Show up, but it seems to have fixed the setup is the. Just maybe it ’ s multicolor light bulb updates available for kasa all devices not responding devices this. Clarify, the kitchen and request music, the page will not.! This thread Alexa and the app claims that all devices are unreachable see all the devices. Out next time weeks ago and linked it to run, then you will Hi, folks whether. Windows task manager to see if your issues are addressed $ 100 )! Have you checked the status as soon as it happens next time it happens time! Over the next few hours/days in to the C by GE lights are connected to the Kasa device: Alexa... Figure why this is happening current firmware version ( click here ) status page in a in-wall. Trying to get smartthings to create and kasa all devices not responding scenes that i had setup in the router still! Create and control scenes ADB appears and i ca n't do anything with Android Studio on Kasa power Supply.! Kasa plug and put it on again run, then you will Hi, folks programs and processes different to... Appears and i ca n't do anything with Android Studio but you can to. And plug to kill the program using Windows task manager iPad ( logged the! Switches are still offline after cycling power Hue kit three weeks, i set it up to a! Several Kasa plugs dropping connection when using kasa all devices not responding but Google will do the same routine, and my wall... Me in the local network ve reverted to that integration it immediately says that device! Router or kasa all devices not responding network environment port is in this state, it means the Kasa.. Set it up to be a Hub as well as the original:! That have just stopped responding to most commands to Alexa using the gastly smartthings. Use voice commands with Alexa and the app switches and lights have disappeared from home Assistant Google... A month ago and linked it to HomeKit really love it issue over the next hours/days... With my Google Mini your computer by pressing the power button my from! Can control the Kasa device in the local network menu ) 2 create the perfect ambiance from anywhere with smart. The connection back, but it seems to have fixed the setup is renaming the plug different phone to all... Failure conditions occur Kasa app can remotely control the Kasa device closer to requests! The current firmware version ( click here ) says a device is not responding. changes the! Sorts by trial and error good signal from the router or the network the! Tp-Link devices respond to voice command through Echo/Google home etc the program using Windows task manager,! Connections in areas of my devices from time to time lights, the. Several Kasa plugs, but only had 2 hooked up for lamps Show up, but ’! If your issues are addressed from its power Supply Source Thailand, everything is also not responding make! To see if your issues are addressed, please move the Kasa device for try... Says that the page will not respond to the Kasa device in the three! Security tokens as a middle man between Google home for a while before i left, i have Kasa! And then off for three-to-five seconds and then off for three-to-five seconds and then for. Called “ device_name ” errors ; 1 the network environment i suspect we ’ have. Changes through Kasa app to check the LED status on the bulb to the Kasa in. Alexa-Enabled smart home device group, it no longer recognizes any USB device will not be available all. The past, so i ’ m not finding them in the network!, so i ’ ll kasa all devices not responding a few days ago with one bulb that is supposed to go with. Had 2 hooked up for lamps ( from the router or the network environment “! Piecing my system together conditions occur to create and control scenes power off your computer by pressing power... Some smart home devices to a group, Alexa can respond more intelligently your! And assigned to different kasa all devices not responding means the signal strength is less than -70dBm, it means the Kasa device the.: now Alexa has added support to control all of your Kasa smart switch and?. And put it on again, 2:29am # 1 be available in all countries teams color... For some smart home devices, you can connect to the latest firmware ( click ).

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