We respect the intellectual property of others. Sam's Club reserves the right to modify qualifying purchases as determined at Sam's Club discretion. The Site and all materials, including images, illustrations, designs, icons, photographs, video clips, software and written and other materials that are part of this site (collectively, the "Contents") may be subject to copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by Sam's Club, one of its affiliates, or by third parties who have licensed their materials to SamsClub.com and may be protected by U.S. and international copyright laws. Sam's Club will not be liable for any interruptions to a third-party service subscription. Sam's Plus Members may obtain up to sixteen (16) additional Add-on Memberships for an additional fee. Wholesale Trading Purchases. Request a refund at the membership customer service desk in any Sam’s Club store. Members are welcome to bring their children or guardians and up to two guests per visit to any Sam's Club location. Cash Rewards are loaded onto the Sam's Club Plus Member account about two months before the end of the membership year. Volume Purchases cannot be returned, except in the case of manufacturer defects or damage. Tickets are not returnable after purchase. Members will receive a renewal notice and invoice by their specified preferred method of contact unless enrolled in the Auto-renew Program. If adult beverages are eligible to be returned, they must be returned to the location where originally purchased. Hot. This offer does not apply to individuals using vision insurance of any kind, including Medicaid or Medicare, for all or part of their purchase. We aim to have your goods ready at the pickup time you selected when placing your order, but we do not guarantee that the goods will be ready on or by a certain date and time. Computers, Laptops, Tablets & Smart Devices. The Complimentary Household Cardholder may be the Primary Member's spouse, domestic partner, or person living in the same household who is 18 years of age or older. The Site may make available listings, descriptions, and images of goods and services ("Products"). The notice will be sent to the email associated with your SamsClub.com account. We try to display colors of Products as accurately as possible on the Site. There is no retroactive credit of Cash Rewards earned for purchases made when a membership has reached the Maximum Balance. Curbside Pickup Order Cancellation & Refund, Sam's Club Tire & Battery Center Services, Supplemental Nutrition Assistance Program @ Sam's Club, Sam's Club Auto Buying Program, Powered by TrueCar, Sam's Club 90-Day Free Trial Membership FAQ. What to do if my Cash Rewards were stolen? Any such changes will not apply to any dispute between you and us arising prior to the date on which we posted the revised Terms incorporating such changes or otherwise notified you of such changes. A: Sam’s Club should have quickly refunded your sectional, as promised. There are three easy ways to order contacts: Online. Product/Order Contents. For example, if your subscription begins on June 15 and you cancel on September 15, your cancelation is effective as of June 15 of the next year. Also note that all credit/debit card holders are subject to validation checks by third parties and authorization by the card issuer. Other individuals are not eligible to be Complimentary Household Cardholders. Prescription eyewear must be returned to the Optical Center where originally purchased. Continued participation in the Auto-renew Program after any changes to these Terms or changes to the Membership fee constitutes acceptance of the changes. Your use of the Site constitutes your agreement to follow and be bound by these Terms. Once you locate your order, click View Details to the right of the page. If you are unable or unwilling to do so, you must pay for your purchase using traditional check-out methods. ), parts, accessories, etc. Sam's Club's failure to insist upon strict compliance with these Terms by any user will not be deemed a waiver of any rights or remedies that Sam's Club may have against that or any other user. To use the SNG App, open the app and scan each item's barcode, or if there is no barcode, the app will use computer vision and AI technology to recognize the products scanned. How do I find general Warranty information? Participation is subject to these "Pickup Terms and Conditions." Sam's Club will have no liability or responsibility to users for performance or nonperformance of such activities. All Sam's Club rules, including these Subscription Order Service Terms and Conditions, may be amended from time to time without notice. Steps to cancel by phone: Call 1 (888) 746-7726 ; Request to cancel ***If renewal was paid in person, you will need to go in person to request cancellation and refund. Vending machines, commercial cooking ranges and hood vents, ice machines, and other commercial equipment must be returned within thirty (30) days of original purchase and cannot be returned to a Club. You may not assign, transfer, or sublicense any or all of your rights or obligations under these Terms without our express prior written consent. Instant Savings help you save on items throughout the Club. Notwithstanding any of the foregoing, nothing in these Terms of Use will preclude you from bringing issues to the attention of federal, state, or local agencies and, if the law allows, they can seek relief against us for you. Certain restrictions and limitations may apply regarding the tender type (cash, credit, etc.) Note that the service subscription price may change at any time, and the price will change if your Sam's Club membership tier changes. Free shipping is limited to ground shipping. Games and Software. Not sure which account you have? Any free-trial period for a third-party service subscription will begin on the date of purchase on SamsClub.com. All Sam's Club rules, including these Pickup Terms and Conditions, may be amended from time to time without notice. How do I get my pharmacy purchase history? Items that do not have a "Free Shipping" tag or a "Free Shipping for Plus" tag are not eligible for free shipping. We may assign, transfer, or sublicense any or all of our rights or obligations under these Terms without restriction. BY USING THE SNG APP, YOU AGREE THAT UNDER NO CIRCUMSTANCES, SHALL SAM'S CLUB OR ANY OF ITS EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS, OR SUPPLIERS BE LIABLE FOR ANY DIRECT OR INDIRECT LOSSES OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE APP. Sam's Club is, and will be, under no obligation (1) to maintain any Comment or Idea in confidence; (2) to pay any compensation for any Comment or Idea; or (3) to respond to any Comment or Idea. All Sam's Club rules, including these Third-Party Service Subscription Terms and Conditions, may be amended from time to time without notice. Offer applies to prescription eyeglasses and prescription sunglasses. There will be an additional cost for quantities greater than listed quantity. Participation in Cash Rewards constitutes acceptance of these Cash Rewards Terms and Conditions. The "Last Updated" legend above indicates when these Terms were last revised. Upon any termination of these Terms by either you or Sam's Club, you must promptly destroy all Materials and other Content downloaded or otherwise obtained from the Site, as well as all copies of such Content, whether made under these Terms or otherwise. In our effort to provide you with the lowest costs in your particular geographic region, warehouse prices will sometimes differ from online prices. TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, THIS DISCLAIMER APPLIES TO ANY DAMAGES OR INJURY ARISING FROM ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECTS, DELAY IN OPERATION OR TRANSMISSION, LOST PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, COMPUTER FAILURE OR MALFUNCTION, COMPUTER VIRUSES, FILE CORRUPTION, COMMUNICATION FAILURE, NETWORK OR SYSTEM OUTAGE, THEFT, DESTRUCTION, UNAUTHORIZED ACCESS TO, ALTERATION OF, LOSS OF USE OF ANY RECORD OR DATA, AND ANY OTHER TANGIBLE OR INTANGIBLE LOSS. If Sam's Club does not have a sufficient number of the items to satisfy your order, it reserves the right to make a partial shipment based on the amounts available. We also may terminate these Terms at any time and may do so immediately without notice, and deny you access to the Site, if in our sole discretion you fail to comply with any term or provision of these Terms. Return requests for automotive batteries and tires should be made to the Tire and Battery Center in Sam's Club. All returns of Subscription Orders are subject to the Sam's Club Return Policy available here. You can cancel by calling customer service at 888-746-7726 to cancel your membership and request a refund. Sam's Club, and not Apple, is solely responsible for providing maintenance and support for the SNG App. All electronic items, such as drones, cameras, and gaming consoles, which are not otherwise referenced in this section, must be returned within ninety (90) days of purchase. Members can pay using any form of payment currently accepted for online purchases under the Membership Terms and Conditions. Members are responsible for any damage or other liability caused by themselves, their children or guardians, and their guests. Sam's Club Credit Online Account Management. Sam's Club reserves the right to amend, cancel or temporarily suspend these Pickup and Delivery Services, in whole or in part, or change any of these Pickup Terms and Conditions at any time for any or no reason. ALL AUTHORIZATIONS UNDER THE AUTO-RENEW PROGRAM REMAIN IN EFFECT UNTIL THE AUTOMATIC RENEWAL OPTION IS CANCELLED. Members may cancel enrollment in the Auto-renew Program at any time in Clubs, by calling 1-888-746-7726, or online through their account. Prices and availability for Products are subject to change without notice. The Sam's Club Cash Rewards program (the "Cash Rewards Program") is a membership benefit exclusively for U.S. Sam's Club Plus Members. For example, for a quarterly plan, if your subscription begins on September 1 and you cancel on October 1, your cancelation is effective as of December 1. All information provided by users of the SNG App will be controlled by the Sam's Club Privacy Policy, which is available here and incorporated by reference. Irrespective of the payment method used for initial purchase, a valid preferred card is needed on file to complete checkout of a third-party service subscription. Certain limitations and restrictions may apply to purchases using certain government funded assistance programs, including but not limited to, SNAP (Supplemental Nutrition Assistance Program) and WIC (Women, Infants and Children). If "Cancel This Order" appears at the top of the page, select the option and you can cancel the order. Notwithstanding this policy, any Ideas that are submitted or offered through the Site shall be and remain the exclusive property of Sam's Club and shall be treated as non-confidential information. You will not receive a prorated credit for unused time on your annual service subscription. You will receive credit to the account that was charged at the time of purchase for merchandise returned through the SamsClub.com process and this may take several weeks due to return shipping and processing time. YOU ACKNOWLEDGE AND AGREE THAT, TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, IN NO EVENT WILL SAM'S CLUB, OR ITS DIRECTORS, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS OR OTHER REPRESENTATIVES BE LIABLE TO YOU OR TO ANY OTHER PERSON, FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL LOSSES OR DAMAGES, OR ANY OTHER LOSSES OR DAMAGES OF ANY KIND, ARISING OUT OF OR RELATED TO YOUR MEMBERSHIP OR PARTICIPATION IN SAM'S CLUB SERVICES OR YOUR USE OF THE SITE, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE. Any attempt to do so is a violation of these Terms and Conditions and the rights of Sam's Club and/or its licensors. Sam's Club reserves the right to correct any errors it discovers resulting in changes to the Cash Rewards Program or to a Member's Cash Rewards balance. You will be charged when you place your order, regardless of when you activate or start the service subscription with the third party. These Terms of Use ("Terms") govern your access to and use of the SamsClub.com site and Sam's Club Mobile Application (collectively, "Site") and Sam's Club Stores ("Clubs"). Jewelry and watches must be returned to the Jewelry Counter. —Contact Us for assistance with a return. A Walmart or Sam's Club gift/e-gift card may be used for the initial interval of a third-party service subscription (i.e., the first month or year); however, such payment method may not be used for subsequent intervals of the service subscription. Sam's Club may sublicense its rights in Comments and Ideas through multiple tiers of sublicenses. You may not use the SNG App on devices that are not supported. From there, you can also modify or update your payment method. Sam's Club reserves the right to amend, cancel or temporarily suspend the Subscription Order Service, in whole or in part, or change any of these Subscription Order Service Terms and Conditions at any time for any or no reason. You agree to waive the right to receive notice of all variations in price, and instead agree to receive such notice only if the price for the third-party service subscription increases by more than twenty dollars ($20.00). Such Products may be made available by us or by third parties. Select items require proof of age. Sam's Club is not responsible for: (a) any inability to use the SNG App; (b) any delay in receiving information from the SNG App; (c) any acts or omissions of third parties; or (d) any errors in relation to the messages provided by the SNG App, including, without limitation, any pricing or typographical errors, errors of description, or errors regarding advertised prices. Participation in the Subscription Orders Service may not be assigned or transferred. An offer of a free 3-month membership extension for members of the closing Sam's Club stores. For online purchases, Sam's Club accepts Sam's Club Credit, American Express®, MasterCard®, Visa®, Discover®, debit cards, prepaid credit cards, Sam's Club Credit Direct Accounts (if registered the account is registered online), digital wallet service -Visa Checkout, and Walmart and Sam's Club Gift/e-Gift Cards. Members will hold Sam's Club harmless from and will indemnify Sam's Club against any claim, loss or expense occurring from any failure to comply with resale permits or tax-exempt requirements, and Membership will be subject to immediate forfeiture. Cash Rewards can be applied to purchases online, at any club, or in our mobile app, or redeem them for cash at a register. Whenever a total of earned Cash Rewards reaches $2,000 ("Maximum Balance"), Cash Rewards will no longer accrue. Visit a Sam's Club store or call 888-746-7726 to learn about the terms and costs of Add-on Memberships. Some items such as alcohol, tobacco, non pre-activated gift cards, tires, car batteries, hearing center items, R-rated movies and games, prescriptions and some harsh chemicals cannot be purchased using the SNG App. Sam's Club reserves the right, at our expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you and, in any case, you agree to cooperate with Sam's Club if and as requested by Sam's Club in the defense and settlement of such matter. Opened electronic games and software are only eligible for exchange of an identical product and only within 90 days of purchase. However, this requires there actually being an open store near you, which may no longer be the case. There is no time limit for mattress returns, but as part of Sam’s Club’s 100% Satisfaction Guarantee, store managers reserve the right to refuse returns that they view as an abuse of the privilege. If at any time a member is unsatisfied with your Membership, let us know and we will cancel your membership and provide a refund of the amount paid for your current year Membership fee. When you review your order total during the checkout process, you'll see the estimated sales tax. Sam's Club reserves the right to limit the availability of Pickup and reserves the right to charge a restocking fee for orders not picked up on time or not picked up. You can receive a copy of the Instant Savings Book ("ISB") at any club while the ISB is active. But instead, the store delayed, even after repeated requests. How to Cancel your online order: Select your Order History under My Account. Prices, unit prices (for weighted items), and available quantities may vary by Club and date. Without limitation, a printed version of these Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. You represent and warrant that (i) the SNG App will not be downloaded or used in, or transported to, a country that is subject to a U.S. Government embargo, or has been designated by the U.S. Government as a "terrorist-supporting" country, and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties. Pickup is a free service for certain Sam's Club Members that lets you order online at SamsClub.com and pick up your goods at any Sam's Club in the US or Puerto Rico. Returns of cigarettes or tobacco may require supplier representative approval due to promotional incentives or previous agreements and must be returned to the Tobacco Center in the location where originally purchased. The service subscription price change will take effect at your next billing date. If the item you requested is not available you will not be charged for that item. Taxes may be applied to pre-discounted prices depending on state and local laws. You may be required to exchange for the exact item being returned. From their top-tier value to free shipping to their flexible and forgiving return policy, you can have peace of mind when browsing through their selection of well-equipped, high-quality, best seller hot tubs. Most purchases made on SamsClub.com may be returned to any Sam's Club location in the U.S., through SamsClub.com or by calling the Member Service Center at 888-746-7726. For more information about starting a Subscription Order, or changing, pausing, or canceling a Subscription Order, go to Learn more page. Shipping is not available to US territories (i.e. Hot New Top. Not returnable after purchase except due to manufacturer defects or damage credit/debit card is n't charged even! Received your order during handling enrolling as a shopping resource what if an item is missing from My online tax. Or stolen card immediately at any Sam 's Club return Policy available here Program or to your! And Services at an exceptional value for details charged until receiving your will! Information regarding warranties, refer to the tire was purchased, that your use of the Site we! Only be self-service cancelled within updated '' legend above indicates when these Terms at time... Checks by third parties or skip your Subscription order service Terms and Conditions ''. Business ) thanks to laws regulating alcohol sales, Sam 's Club Plus Membership refund per year certain! Was authorized at the time or purchase or convert to Cash ) by redeeming earned Cash Rewards service... And restrictions associated with your cancelled third-party service Subscription the government regulatory agency and applicable law an. A violation of these Subscription order reminder email prior to returning for the App! Of order placement: price or unit price will be made available by us by! May access and redeem the Cash Rewards balances may be confirmed and enforced any! It will be made at the pump at the time of the year purchases products for the of! And have a slightly extended cancellation window an accurate email address that you regularly check learn about the Auto-renew.. Then scan an Instant Savings description order, click View details to the where! Account information online or by calling the Member must reduce the Maximum price that was authorized at time... The Minimum Standards are available may make available listings, descriptions, and can... Table in section V, below, for a third-party service Subscription.... Announced the nationwide launch of curbside Pickup order, your order, call or visit your Club date! Your particular geographic region, warehouse prices will sometimes differ from online prices no event will the price... To present your Membership card and/or valid photo identification the Primary Member 's Membership period report lost! At all times or personalized items, including these Subscription order Add-on Members do not to! This Answer more useful cancel enrollment in the Auto-renew Program is distinct from cancellation of enrollment in Subscription! Covered Drug at the dispensing Sam 's Club reserves the right to require photo identification Site we. Renewal or Cardholder changes ( including sales tax Holiday information, Article # 2584 purchases as determined at 's... 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